ABOUT THE EXPERIENCE
What should I expect from Space Explorers : THE INFINITE experience?
Space Explorers : THE INFINITE is the world's largest immersive space exploration experience. Inspired by real NASA missions, this unique journey takes you into orbit aboard the International Space Station. You will have access to never-before-seen, 360-degree cinematic footage captured in space using state-of-the-art technology. Get ready to discover a completely unique perspective on the daily lives of astronauts and experience space exploration up close—all without ever leaving Earth. The entire journey lasts approximately 55 minutes, with about 40 minutes spent in virtual reality.
Can I take pictures or record the experience?
Yes, you are welcome to take photos and videos for personal use, and we would love for you to tag us at @theinfiniteatlanta! However, for safety reasons, we do not recommend taking photos while wearing the VR headset. Please note that the use of flashes, tripods, or professional photography equipment is strictly prohibited. Press and commercial photography are not allowed unless explicitly authorized and accompanied by a staff member.
Do you offer guided visits?
The experience is presented in English, and subtitles are available.
What model headset of VR is used during the experience?
While we do not offer formal guided tours, our guest attendants are stationed throughout every phase of the experience to assist you, answer questions, and ensure an enjoyable visit.
Is the experience the same for everyone?
No. Space Explorers : THE INFINITE is a highly personalized experience that is different for every visitor. Each guest freely explores the virtual International Space Station on their own unique path.
Does the experience take place in an indoor or outdoor venue?
The experience is presented as a continuous journey lasting approximately 55 minutes, with about 40 minutes spent in VR. Please note that this does not account for any potential wait times upon arrival.
Is the experience accessible for children?
The experience is accessible to those who are 8 years of age or older. Children, ages 8 to 12, will need a waiver signed by their parent/guardian before starting the experience. Children under the age of 8 will not be admitted, to include little ones in baby carriers, as it is not recommended by VR manufacturers.
Is it necessary to dress a specific way for this experience?
We highly recommend dressing comfortably and wearing flat, comfortable walking shoes, as you will be moving through the space freely. For your safety, high-heeled footwear is strictly prohibited. Additionally, the VR headset cannot fit over hats or caps (including cowboy hats); we recommend leaving them in your vehicle or at home. For the safety of all guests, backpacks of any size are not permitted—only small crossbody bags are allowed inside..
Is there any merchandise for sale on site?
Yes! There is an official Space Explorers : THE INFINITE boutique on-site featuring a wide variety of exclusive merchandise available for purchase.
Will there be merchandise for sale?
Yes, there is a SPACE EXPLORERS: THE INFINITE boutique on site with merchandise available for purchase.
Where can I find out more about the event/event organizers?
Space Explorers : THE INFINITE was created by Infinity Experiences in association with TIME Studios. Infinity Experiences is a joint venture founded in April 2020 by PHI Studio and Felix & Paul Studios.
ABOUT TICKETS
Where can I get tickets?
We highly recommend purchasing your tickets in advance directly through the Fever App, available on Google Play and the Apple Store, or on the Fever website. While tickets can also be purchased on-site, availability is not guaranteed.
I never received an order confirmation email and/or ticket.
Your ticket and its corresponding QR code can easily be found in the Fever app under the "Tickets" section. If you do not have the app installed, you can download it from the Apple App Store or Google Play Store. Make sure to log in using the exact same account/email address used to purchase the tickets. If you still cannot locate your tickets, please contact our customer support team.
Is it possible to transfer a ticket to someone else?
Yes, you can transfer your tickets to another person completely free of charge. Simply open your ticket view in the Fever app and tap “Transfer Tickets”. If you require further assistance, please contact us with your ticket order number. Please note that all ticket transfers are final and cannot be reversed.
Do I have to print my ticket?
No, there is no need to print anything. Your contactless digital tickets can be validated directly from your smartphone upon arrival.
Can I refund my ticket(s)?
All ticket purchases for Space Explorers : THE INFINITE are final sale. No refunds or cancellations will be issued. For more detailed information, please review the conditions of sale accepted prior to purchase or refer directly to our Terms & Conditions.
What is included with the VIP add-on?
The VIP add-on gives you priority entry, meaning you go to the front of the line for your selected time slot. It also includes 10 extra minutes inside the experience, 10% off merchandise, and a special gift. Please note that the VIP add-on is tied to your specific time slot — you must arrive at your scheduled entry time to enjoy these benefits.
What does the FLEX add-on allow me to do?
The FLEX add-on gives you the flexibility to choose your arrival time on the day of your visit — no fixed time slot required. That said, you must arrive with enough time before we close for the day. We recommend double-checking the last entry time for your visit date, as doors close 15 minutes after the final time slot begins, with no exceptions.
Do I need to print my ticket?
Yes! Space Explorers : THE INFINITE is an exceptional educational activity for schools and day camps interested in exploring STEM fields, digital arts, and aerospace technology. We offer preferential group pricing and will work closely with your team to create a fun, enriching experience for your students. For more details, please contact us at groups@theinfiniteatlanta.com.
Can I come back a second time for free?
Yes, we gladly accommodate corporate outings, private events, and large groups! Please get in touch with our events team at groups@theinfiniteatlanta.com to plan your custom visit.
I can't find my ticket. What should I do?
Yes, if you wish to go through the experience as a group, you must check in together. If your group members are arriving at different times, we highly suggest ordering your tickets separately to allow for independent check-in.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible, informing you of the next steps to follow. No refunds are permitted under any circumstances. For more information, you can consult our T&C.
Do I need to arrive at the start of my scheduled session?
If you miss your check-in time, you should speak to a staff member upon arrival for assistance. If availability allows, you will be granted access to the experience upon your arrival. If entry is not possible, you will unfortunately lose your ticket. Being on time is essential—it is as if you are getting ready to board a spaceship!
Are add-ons applied per ticket or per order?
Add-ons are per ticket, not per order. If you have a group of 5, each person will need their own add-on. This applies to both VIP and FLEX.
Are school group visits offered?
Yes, SPACE EXPLORERS: THE INFINITE is a great activity for schools and day camps interested in exploring STEM, art, and technology. We offer preferential pricing for school groups and will work with you to create a fun and enriching experience for your students. For more information, please don't hesitate to contact us at groups@theinfiniteatlanta.com.
Are corporate or private group tours available?
Yes, we can accommodate corporate and or private groups! Please get in touch with us at: groups@theinfiniteatlanta.com.
Do all the members of my group have to be together to register?
Yes, if you want to do the experience together. If your group may arrive at different times, we suggest you order your tickets separately.
ABOUT ACCESS TO THE EVENT
Is the experience suitable for children?
The experience is open to visitors aged 8 and older. Children between the ages of 8 and 12 must be accompanied by an adult at all times. Additionally, a parent or legal guardian must sign a waiver before entering the experience. Children under the age of 8 will not be admitted under any circumstances.
Is it possible to sit during the experience?
Yes, the experience is fully accessible, but specific guidelines and options apply to ensure your safety and protect our technological equipment:
Floor Weight Limit (VR): Wheelchairs (both manual and motorized) are permitted on the free-roaming tracking floor, provided the combined weight (device + user) does not exceed 500 lbs, as heavier loads can damage our floor-mounted sensors.
Options for Motorized Wheelchairs over 500 lbs: If your mobility device exceeds this weight limit, you will not be able to access the tracking floor. Instead, you have two options:
Transfer to one of our manual transport wheelchairs, provided on-site free of charge.
Choose ""Movie Mode"": an edited, seated 360-degree immersive documentary version of the experience that lets you discover the space station without the interactive elements.
Guests requiring a companion: To ensure proper guidance and a better experience, companions are strongly encouraged to join you in the virtual reality component so you can share the universe together. One companion is entitled to free admission.
Guests attending alone: During the virtual reality experience, we can activate a slightly larger virtual protection radius around you. This visual cue helps other visitors respect your personal space while in VR.
Is the experience accessible for people with reduced mobility?
Yes, with certain conditions. The experience is outfitted with ramps, and all entrances and exits are designed with a wide enough space for manual wheelchairs, canes, walkers, or alternative manual mobility devices.
Is it possible to wear eye glasses?
While the use of contact lenses is highly recommended for an optimal experience, the VR headset can be placed over your eyeglasses. According to official documentation from Meta, it is recommended that your glasses measure 142 mm or less in width and 50 mm or less in height. Anything larger will likely have trouble fitting comfortably inside the Meta Quest 2 headset. Please note that we are not responsible for any damages resulting from the use of the VR headset over personal eyewear.
Do you offer carer / companion tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker.
For this experience, simply show proof of needing a carer ticket at the entrance and the carer will be allowed in for free.
What age group is the experience for?
Space Explorers : THE INFINITE is perfect for families with children aged 8 and older. Children under the age of 8 will not be admitted under any circumstances, as VR use is not recommended by manufacturers; this policy includes infants in baby carriers. Children between 8 and 12 years old will have the opportunity to experience the project either in augmented reality with a tablet or in virtual reality with a Meta Quest 2 headset. However, they can only use the Meta Quest 2 headset if an accompanying parent or legal guardian signs a waiver beforehand acknowledging the risks. All children between 8 and 12 must be accompanied by an adult. Please note that the accompanying adult will not be able to actively supervise or assist the child while both are wearing VR headsets.
Is there parking available?
Parking is available at Pullman Yards, with rates ranging between $10 and $30 depending on the day of the week.
Are there lockers and or a coat check on site?
Yes, secure lockers with keys are at your disposal on-site. It is important to store your personal belongings before entering the experience area.
Are there bathrooms available at the venue?
Yes, public restrooms are available at the venue for your convenience.
Can I take photos or record the experience?
Yes, however it is not recommended to take photos while wearing the VR headset for security reasons. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @spaceexplorers.theinfinite Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is also prohibited unless authorized and accompanied by a staff member.
Is coat check available?
Lockers with keys are at your disposal. It is important to access them before entering the experience.
Where is the event located?
We are located at: Pullman Yards, 225 Rogers St NE, Atlanta, GA 30317, United States.
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